The Relationship Between the Implementation of Situation, Background, Assessment, and Recommendation (SBAR) Communication and Patient Safety Incidents in the Inpatient Ward of Mayapada Hospital, Tangerang

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Dewa Ayu Putu Sri Wulandari
Mayapada Hospital Tangerang
Roma Tao Toba Muara Ria
Universitas Borobudur
Retno Andriati
Mayapada Hospital Tangerang
Deden Aji Jaelani
Mayapada Hospital Tangerang
Marsondang Situmeang
Mayapada Hospital Tangerang

One of the main causes of risk to patients in healthcare facilities is communication failure. In the nurse handover process, the SBAR method can help nurses convey important information in a structured and clear manner. The appropriate use of SBAR communication is expected to minimize errors and improve patient safety. This study aims to determine the relationship between the application of SBAR communication and patient safety incidents in the Inpatient Ward of Mayapada Hospital Tangerang. This study used a cross-sectional design. The study population consisted of all nurses in the Inpatient Ward, with a sample of 75 respondents. Statistical analysis was performed using the chi-square test through the SPSS program. Most nurses working in the Inpatient Ward were female (83%), aged 21–35 years (71%), held a bachelor's degree in nursing (71%), had worked for more than five years (52%), and possessed PK 3 clinical authority (42.67%). Almost all nurses demonstrated good SBAR communication skills (93%), and most did not experience patient safety incidents (85%) in the Mayapada Hospital Tangerang Inpatient Ward. There is a significant relationship between the application of SBAR communication by nurses and patient safety incidents in the Inpatient Ward of Mayapada Hospital Tangerang, with a p-value of 0.000. The results of this study are expected to provide valuable input for nursing services on the importance of implementing effective communication to enhance patient safety and improve the quality of health services professionally


Keywords: Patient Safety,, Incidents,, Communication,, , SBAR