The Influence of Emotional Intelligence and Servant Leadership on Organizational Commitment with Self-Resilience as a Mediation Variable in Hospital "X"
Main Article Content
Hospital "X" is a private type C hospital in Sukabumi City that is committed to providing high-quality health services for patients and their families. This study aims to analyze the impact of emotional intelligence and servant leadership on organizational commitment, with self-resilience acting as a mediating variable. The research used a quantitative approach and survey method with a sample of 94 permanent nurses of "X" Hospital. The data analysis employed a path analysis structural equation model. The study found that emotional intelligence and servant leadership have a significant positive impact on organizational commitment, with self-resilience playing a mediating role. Based on the results, the hospital management can evaluate employee performance and provide self-awareness, self-motivation, self-confidence, self-management, social-awareness, relationship management, optimism mindset, and work pride.
Keywords:
Emotional Intelligence, Servant Leadership, Organizational Commitment, Self-resiliencei
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Barrick, M. R., Thurgood, G. R., Smith, T. A., & Courtright, S. H. (2015). Collective organizational engagement: Linking motivational antecedents, strategic implementation, and firm performance. Academy of Management journal, 58(1), 111–135.
Batool, M. J., & Awang, S. R. F. (2022). The effect of servant leadership on organisational sustainability: the parallel mediation role of creativity and psychological resilience. Leadership & Organization Development Journal, 43(1), 71–95. https://doi.org/https://doi.org/10.1108/LODJ-06-2021-0264
Cai, Y., Gong, T., Xin, Y., Lou, J., Z., & Mao. (2023). The Effect of Servant Leadership on Work Resilience: Evidence from the Hospitality Industry during the COVID-19 Period. Int. J. Environ. Res. Public Health, 20, 1322. https://doi.org/https://doi.org/10.3390/ijerph20021322
Chikobvu Harunavamwe, M. P. (2022). The role of emotional intelligence and work engagement on nurses’ resilience in public hospitals. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 20(0). https://doi.org/https://doi.org/10.4102/sajhrm.v20i0.1690
Danquah, E. (2021). The Influence of Emotional Intelligence on the Work Engagement of Clinical Leadership: Resilience as a Moderator. Hospital Topics, 100(2), 55–61. https://doi.org/https://doi.org/10.1080/00185868.2021.1922113
Eva Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. N. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/https://doi.org/10.1016/j.leaqua.2018.07.004
Gardner, H. (1983). Frames of mind: The theory of multiple intelligences. Basic Books.
Ghayas Kan, M. M. S. M. (2024). Reconstruction of trust and organizational commitment through servant leadership in the postpandemic era: evidence from the IT sector of Pakistan. Journal of Asia Business Studies, 18(5), 1142–1155. https://doi.org/https://doi.org/10.1108/JABS-03-2022-0094
Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The strategic management of health care organizations. john wiley & sons.
Goleman, D. P. (1999). Emotional intelligence: Why it can matter more than IQ for character, health and lifelong achievement. Bantam Books.
Greenleaf, R. K. (1970). Servant Leadership: A Journey Into The Nature of Servant Leadership. Paulist Press.
Hameli G., K. and O. (2022). The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment. European Journal of Management Studies, 27(1), 75–97. https://doi.org/https://doi.org/10.1108/EJMS-05-2021-0033
Lumpkin, A., & Achen, R. M. (2018). Explicating the synergies of self?determination theory, ethical leadership, servant leadership, and emotional intelligence. Journal of leadership studies, 12(1), 6–20.
Moore, M. (2025). How Directors or Service Coordinators of Veteran Support Services Use Four Servant Leadership Characteristics To Develop High-Performing Teams. University of Massachusetts Global.
Organization, W. H., & Group, W. B. (2018). Delivering Quality Health Services: A Global Imperative. OECD Publishing.
Paarlberg, L. E., & Lavigna, B. (2010). Transformational leadership and public service motivation: Driving individual and organizational performance. Public administration review, 70(5), 710–718.
Parta, I. B. M. W., Suarka, I. N., Cika, I. W., & Suastika, M. (2021). Implementation of Nawa Natya and Servant Leadership in Relevance Modern Leadership. Leadership, 3.
Sadri, G. (2012). Emotional intelligence and leadership development. Public Personnel Management, 41(3), 535–548. https://doi.org/https://doi.org/10.1177/009102601204100308
Sfetcu, L. (2021). An introduction to servant leadership and its potential for nonprofit organizations. Jurnalul Practicilor Comunitare Pozitive, 21(4), 48–60.
