MOTIVATION OF TRAVELERS AS A DRIVING FACTOR OF EVENT
ATTENDANCE IN CREATING INTEREST IN RETURNS VISITS MEDIATED BY VISITOR
SATISFACTION
Haniek Listyorini1, Hartoyo Soehari2
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia, Indonesia
hanilistyorini@yahoo.com1, hartoyosoehari@yahoo.co.id2
|
KEYWORDS |
ABSTRACT |
|
motivation,
visit interest, visitor satisfaction. |
This study aims
to determine and analyze tourist motivation as a driving factor for event
attendance in creating repeat visitation intention mediated by visitor
satisfaction. The method in this study uses quantitative methods. The
population used in this study were visitors to a cultural event at the
Branjang Tourism Village held in October 2021, the sample was selected using
convenience accidental sampling. Based on the study's results, the first
hypothesis is accepted, which means there is an influence. There is tourist
motivation so that the wider community is willing to attend (event
attendance) in the Branjangan cultural title. Hypothesis 2 is accepted, which
means that it is influential; the community attending the event (event
attendance) will contribute to visitor satisfaction with the Branjangan
Culture Title. Hypothesis 3 is rejected, which means that it has no effect;
event attendance does not affect increasing the public's interest in
revisiting the next Branjangan Culture Event. Hypothesis 4 is accepted which
means that it is influential, this means that the more visitors feel
satisfied with the event, the more it will increase the interest of the
community to revisit the Branjangan Culture Event. It can be concluded that
event attendance will affect their Satisfaction. Furthermore, visitors who
feel satisfied will have an impact on their interest in visiting again at the
upcoming Branjangan Culture Exhibition event. |
|
DOI: 10.58860/ijsh.v2i3.27 |
|
Corresponding Author: Haniek Listyorini*
E-mail: hanilistyorini@yahoo.com
INTRODUCTION
The tourism sector is still a priority sector for the
government because it is considered capable of being a locomotive for the
movement of the nation's economy (Elistia, 2021). The management of the tourism sector continues
to be encouraged and developed by the government. Through various policies, the
government encourages villages to become tourist villages (Ismatillaevna et al.,
2023). Apart from successfully increasing the number of
tourist villages in Indonesia, the government's push also intends to make
villages the driving force for tourism (Noor et al., 2020). Thousands of tourist villages in Indonesia
have important goals, including developing a creative economy and creating new
jobs.
From year to year, the Ministry of Tourism and
Creative Economy has made efforts to develop tourist villages to encourage
people to preserve the potential that exists in their regions (Soeswoyo, 2021). Indonesia has more than 80,000 villages. BPS also
noted that around 1,800 more tourist villages have grown in Indonesia. This
does not rule out the possibility that many other tourist villages still have
not been formally recorded. Indonesian
tourism villages are classified into pioneering, developing, advanced and
independent tourism.
In 2021 through the Indonesian Tourism Village Award /
ADWI program carrying the theme Indonesia rises, the government encouraged the
enthusiasm of tourism and creative economy actors in tourist villages with
awards for the best tourist villages.
At the Central Java level, around 353 tourist villages
have been recorded. This number has increased since 2019, totalling 229
villages out of 7,800 villages in Central Java. At the end of his term of office, the governor's
target is to reach 500 tourist villages. According to the Head of the Central
Java Youth Sports and Tourism Office, being able to build a good tourist
village must be distinct from cultural factors. Namely the pattern of community
life in the village that forms unique attractions to attract tourists.
Many tourist villages in Central Java raise
competition for attractiveness between tourist villages for tourists. Each village seeks to have advantages compared
to other villages. Especially for pilot tourism villages such as the Branjang
tourism village, and Semarang Regency, it takes work to start a tourism village
pilot during a pandemic. The pandemic that has hit for two years has affected
the development of tourism activities.
However, since October 2021, the regions of Java and
Bali have entered the PPKM Level 1 stipulation, which provides concessions for
social and cultural activities, including opening various tourist attractions
and destinations. In response to this decision, the Branjang tourism village
intends to conduct cultural events to increase competitiveness among tourist
villages.
Even though the Branjang Tourism Village was only
established in 2021, this village already has several advantages. These
advantages include having several traditional and religious
traditions/ceremonies that are typical of agricultural villages and are still
being preserved by the community. Namely the Arabian tradition, ticket tandur,
nyadran ceremony etc. Until now, traditional and religious ceremonies have been
carried out to preserve culture but have not been utilized as tourist
attractions.
Branjang Village also has a wealth of artistic
attractions. There have been many
art groups both engaged in dance and music. Among other dance groups lumping
horse, reog, gejuk mortar, tambourine and gamelan. Art potential is still
intended for artistic activities in the village. It has not been packaged as a
cultural tourism attraction.
In the effort of Branjang Village to seek a
competitive advantage, the Branjang Cultural Exhibition was carried out in
collaboration with STIEPARI Semarang. Efforts to organize this event at the
same time to be able to increase the number of tourists. Visits from tourists
are very much needed in pilot tourism villages. For event activities to bring
in tourist visits, village activities need to present quality events. Quality
events are believed to lead to visitor satisfaction. They can subsequently
impact the desire to return to Branajng Village.
This research intends to study the quality of events
in satisfying visitors and their impact on the intention to return to the
tourist village of Branjang, Semarang Regency, by proposing 5 research
objectives as follows 1) testing the effect of tourist
motivation on event attendance, 2) testing the effect of event attendance on
tourist satisfaction, 3) testing the effect of event attendance on the interest
to repeat visits, 4) testing the effect of satisfaction on the interest to
repeat visits and 5) testing whether tourist satisfaction mediates the
influence of event attendance on the interest to repeat visits. The results of this research are expected to
be a fair model for tourism village event organizers in order to attract
tourist motivation to come on local event and event was presented to motivate
tourist interest to revisit at the next event. The novelty of the research is
that there is still little research on local-based events at the village level,
The importance of tourist motivation variables in shaping event attendance and
tourist satisfaction variables in encouraging the desire to revisit the local
event.
METHODS
This research was
located in the Branjang Tourism Village, West Ungaran District, Semarang
Regency, from October 2021- July 2022. The population
used in this study were visitors to the cultural event at the Branjang Tourism
Village held in October 2021, whose exact population is unknown. By
researchers, so based on the Lemeshow formula, a sample of 100 visitors was
used (Sulaju et al., 2021). Then the sample was selected using accidental convenience sampling (Sugiyono, 2019), based on tourists' convenience and willingness to fill out a
questionnaire when met or provide WhatsApp contact number data in the guest
book, which will then be sent a Google form questionnaire.
Primary data in this study were respondents'
answers related to questionnaires about tourist motivation, event attendance,
event satisfaction and interest in repeat visits. Primary data was also
obtained from interviews to obtain in-depth answers from tourists and the event
committee. Secondary data was collected from
websites, social media of the Tourism Village, mass media, documents from the
Cultural Exhibition committee, tourism village managers and the Branjang
Village government.
The main data
collection technique uses a questionnaire distributed to event visitors using the www link.
Google forms. com. Observations were
also made during the event to feel and pay attention to the conditions.
Interview techniques were carried out to obtain in-depth information on tourism
village managers, event committees and some visitors with semi-structured
questions. Document studies were carried out in the form of data from event
committees, tourism village managers and tourism village governments.
This
research uses ordinal data, type of data that uses variable labels to express
the comparison of a data with no intrinsic value in the data. Label of these
variables that uses for the data are the value of highly agree is 5, agree is
4, neutral is 3, disagree is 2 and highly disagree is 1.
The data is processed using SEM PLS to test the
data analysis requirements, namely two things that are measured, namely the
outer model and the inner model (Sihombing, 2022), using the research formula from the following equations:
1.
Z = a
+ b1X + e
2.
Y1 = a + b2 Z + e
3.
Y2 = a + b3 Z + e
4.
Y2 = a + b4 Z + b5Y1
+ e
Information:
|
a |
= intercept |
|
b1, …., b5 |
= path coefficients
|
|
X |
= Tourist
Motivation |
|
Z |
= Event Attendance |
|
Y1 |
= Satisfaction |
|
Y2 |
= Interest to
repeat visits |
The criteria in the Outer model use a validity test
carried out by measuring individual and simultaneous convergent validity and
discriminant validity. The reliability test includes Cronbach Alpha and
Composite Reliability. At the same time, the Inner Model criteria include R square,
Q square, F square and Goodness of Fit (GoF). After the requirements test, it
is continued by testing the hypotheses of several relationship effects between
variables: the direct relationship test and the indirect relationship (mediation
effect).
RESULTS AND DISCUSSION
Evaluation of Measurement
Model (Outer Model)
Testing the outer
model aims to see the validity and reliability of a model. The analysis of this
test can be seen from the influence of factor loading, Average Variance
Extracted (AVE), Discriminate Validity and Composite Reliability. The following
are the results of the outer model test, which show the outer loading value
using the Smart PLS 3 analysis tool.
Loading Factor
In the early
stages of testing the validity of a model is to test the convergent validity
which can be seen from the loading factor for each construct indicator. The
condition for an indicator to be declared valid is if the loading factor value
is > 0.7. If it is not valid, the indicator must be removed from the model (Mindari,
2022).
The results of the analysis of the
outer model of this study can be seen in the image below.

Figure 1. Outer Model
Algorithm Results
Source:
Processed primary data, 2022
As seen from the
picture above, the latent variable of Tourist Motivation is 9 indicators, all
indicators have a loading factor > 0.7. Then in the Event Attendance
variable, all four indicators have a loading factor > 0.7. For the
Satisfaction variable, all four indicators have a loading factor of 0.7. In the
return visit interest variable, three indicators have a loading factor > 7.
It can be concluded from the analysis results show that the loading factor of
all items from the four variables has a value of > 0.7, so it is likely
valid.
Average Variance Extracted
(AVE)
AVE is the value
that is also used in the Convergent Validity test. The AVE value expected to be
declared valid in the research results is > 0.5. In the table below, the
latent variable constructs all have a value > 0.5.
Table 1. AVE
Output Results
|
Construct |
AVE |
|
X Tourist Motivation |
0.607 |
|
Z Event Attendance |
0.821 |
|
Y1 Satisfaction |
0.797 |
|
Y2 Interest in Repeat Visits |
0.820 |
Source: Processed primary data, 2022.
Discriminate Validity
Because there are
no problems with convergent validity, a problem test related to discriminant
validity is carried out. This test is used to test the validity of a model. The
value of Discriminate validity is seen through the cross-loading value, which shows
the correlation between constructs and their indicators and indicators from
other constructs. The results of the cross-loading in the discriminate validity
analysis are in Table 2 below.
Table 2. Cross Loading Value
|
Indicator |
Event Attendance (AT) |
Satisfaction (KP) |
Interest (M N) |
Motivation (MO) |
Correlation |
Desc |
|
MO1 |
0.478 |
0.564 |
0.477 |
0.725 |
MO1>EA,
KP, MN |
Valid |
|
MO2 |
0.519 |
0.407 |
0.459 |
0.811 |
MO2>EA,
KP, MN |
Valid |
|
MO3 |
0.638 |
0.644 |
0.401 |
0.771 |
MO3>EA,
KP, MN |
Valid |
|
MO4 |
0.566 |
0.499 |
0.589 |
0.815 |
MO4>EA,
KP, MN |
Valid |
|
MO5 |
0.501 |
0.423 |
0.473 |
0.762 |
MO5>EA,
KP, MN |
Valid |
|
MO6 |
0.802 |
0.701 |
0.540 |
0.852 |
MO6>EA,
KP, MN |
Valid |
|
MO7 |
0.467 |
0.383 |
0.515 |
0.707 |
MO7>EA,
KP, MN |
Valid |
|
MO8 |
0.333 |
0.308 |
0.391 |
0.710 |
MO8>EA,
KP, MN |
Valid |
|
MO9 |
0.617 |
0.530 |
0.540 |
0.836 |
MO9>EA,
KP, MN |
Valid |
|
AT1 |
0.928 |
0.787 |
0.565 |
0.605 |
AT1>KP,
MN, MO |
Valid |
|
AT2 |
0.857 |
0.708 |
0.699 |
0.661 |
AT2>KP,
MN, MO |
Valid |
|
AT3 |
0.962 |
0.811 |
0.642 |
0.675 |
AT3>KP,
MN. MO |
Valid |
|
AT4 |
0.873 |
0.779 |
0.631 |
0.700 |
AT4>KP,
MN, MO |
Valid |
|
KP1 |
0.754 |
0.881 |
0.562 |
0.529 |
KP1>AT,
MN, MO |
Valid |
|
KP2 |
0.740 |
0.913 |
0.557 |
0.556 |
KP2>AT,
MN, MO |
Valid |
|
KP3 |
0.733 |
0.851 |
0.768 |
0.642 |
KP3>AT,
MN, MO |
Valid |
|
KP4 |
0.812 |
0.924 |
0.690 |
0.618 |
KP4>AT,
MN, MO |
Valid |
|
MN1 |
0.687 |
0.675 |
0.929 |
0.605 |
MN1>AT, MN, MO |
Valid |
|
MN2 |
0.525 |
0.719 |
0.943 |
0.623 |
MN2>AT, MN, MO |
Valid |
|
MN3 |
0.478 |
0.572 |
0.841 |
0.461 |
MN3>AT, MN, MO |
Valid |
Source: Processed primary data, 2022.
These
results show that each indicator has a true correlation value to the indicator
in its variable rather than the correlation with indicators from other
variables so that all indicators are declared appropriate to explain the
construct of each variable and prove that the discriminant validity of all
items is valid.
Composite Reliability
To ensure that
there are no problems with measurement, the final step in evaluating the outer
model is to test the unidimensionality of the model. This unidimensionality test
was carried out using composite reliability and Cronbach's alpha. For these
four variables, the cut-off point is 0.7. The results of data processing are
presented in the following table:
Table 3. Composite
Reliability
|
Construct |
Composite Reliability |
|
X Tourist Motivation |
0.933 |
|
Z Event Attendance |
0.948 |
|
Y1 Satisfaction |
0.940 |
|
Y2 Interest in Repeat Visits |
0.932 |
Source: Processed primary data, 2022
The table above shows that all
constructs have a composite reliability value above 0.7. Therefore no problems
are found in the unidimensionality of the effect of Tourist Motivation on Event
Attendance and the effect of event attendance on Satisfaction and intention to
return to the Branjangan Culture Event, Semarang Regency; all variables declared
reliable.
Evaluation of Inner Model
Testing
Coefficient
of Determination R2 (R-Square)
The value of Q2
can know the goodness of fit in PLS. The Q2 value has the same meaning as
the coefficient of determination (R-Square) in the regression analysis.
Table
4. Coefficient of Determination
|
Construct |
R Square |
R Square Adjusted |
|
Z Event Attendance |
0.543 |
0.529 |
|
Y1 Satisfaction |
0.727 |
0.724 |
|
Y2 Interest in Repeat Visits |
0.554 |
0.545 |
Source:
Processed primary data, 2022
Based on the
R-Square Table, the effect of Tourist Motivation (X) on Event Attendance (Z) is
0.529, meaning that the model can explain 52.9% of data, the effect of Event
Attendance (Z) on Satisfaction is 72.4% and the effect of Event Attendance on
interest in repeat visits is 54.5%, other factors influence the rest.
Hypothesis test
Coefficient t-statistics
PLS-SEM
Significance Test (Bootstrapping) To see whether a hypothesis can be accepted
or rejected by paying attention to the significance value between constructs,
t-statistics and p-values. In the bootstrap resampling method in this study,
the significance value used (two-tailed) t-value is 1.98 (significance level =
5%), provided that the t-statistic value must be greater than the t-table value
of 1.98. The table below displays a hypothetical path image as follows.

Figure
2. The T-Statistic Coefficient of Bootstrapping Results
Based on the
picture above, the t-statistical value of the effect of tourist motivation on
event attendance is 12.398 > t table 1.98. This shows that the influence of
tourist motivation is significant in event attendance at the Branjangan Culture
Event, Semarang Regency.
The t-statistic value of the effect
of event attendance on Satisfaction is 19.574 > t table 1.98; this shows
that event attendance's effect is significant.
The t-statistic value of event
attendance on intention to return is 1.534 < t table 1.98. This indicates
that the effect of event attendance is insignificant on the intention to
return.
The t-statistic
value of Satisfaction to repeat visits is 2.710 > t table 1.98. This
indicates that the effect of Satisfaction is significant on the intention to
repeat visits.
Table 5. Significance Test
Results
|
No |
Indicator |
Original Sample |
Sample Means |
Standard Deviation |
t-statistics |
P-value |
|
H1 |
MOàEA _ |
0.731 |
0.745 |
0.057 |
12,857 |
0.000 |
|
H2 |
EA àKP |
0.853 |
0.853 |
0.044 |
19,512 |
0.000 |
|
H3 |
EA àMN |
0.297 |
0.301 |
0.183 |
0.1620 |
0.106 |
|
H4 |
KP àMN |
0.475 |
0.483 |
0.176 |
0.2694 |
0.007 |
|
H5 |
EA àKP àMN |
0.405 |
0.412 |
0.138 |
0.2642 |
0.000 |
Source:
Processed primary data, 2022
|
Hypothesis 1 |
: |
The Effect of
Motivation on Event Attendance |
|
Results |
: |
Hypothesis
testing showed a t-statistic value of 12.857 > 1.98 and a p-value
of 0.000 <0.05. |
|
Conclusion |
: |
Based on the
calculation results above, hypothesis 1 is accepted, and it is stated that
tourist motivation significantly influences event attendance. |
|
Hypothesis 2 |
: |
Effect of Event
Attendance
on Satisfaction |
|
Results |
: |
Hypothesis
testing shows a t-statistic value of 19.512 > 1.98 and a p-value of 0.000 <0.05 |
|
Conclusion |
: |
Based on the
calculation results above, it can be concluded that hypothesis 2 is accepted,
and it is stated that there is a significant effect of event attendance on
Satisfaction. |
|
Hypothesis 3 |
: |
The effect of event
attendance on intention to repeat visits |
|
Results |
: |
Hypothesis
testing shows a t-statistic value of 1.620 < 1.9 8 and a p-value
of 0.106 > 0.05. |
|
Conclusion |
: |
Based on the
calculation results above, it can be concluded that hypothesis 3 is rejected,
and it is stated that there is no significant effect of event attendance on
the intention to repeat visits. |
|
Hypothesis 4 |
: |
Effect of
Satisfaction on intention to repeat visits |
|
Results |
: |
Hypothesis
testing showed a t-statistic value of 2.694 > 1.98 and a p-value of 0.000 < 0.05. |
|
Conclusion |
: |
Based on the
calculation results above, it can be concluded that hypothesis 4 is accepted,
and it is stated that Satisfaction has a significant effect on the intention
to return. |
SEM Analysis with Mediation Effects Testing the mediation
effect in PLS uses the procedure developed by (Baron and Kenny 1998 in Ghozali
and Latan 2015) with the following stages (Anggraeni, 2020).
1.
The first model examines the effect of
the independent variables on the dependent variable and must be signed at the
t-statistic of 1.98.
2.
The second model examines the effect of
the independent variable on the intervening variable and must be signed at the
t-statistic of 1.98.
3.
The third model simultaneously examines
the effect of independent and intervening variables on the dependent variable.
In this test, if the effect of the independent variable on the dependent
variable through the intervening variable is significant at the t-statistic of
1.98, then the intervening variable is proven to mediate the effect of the
independent variable on the dependent variable.
Table 6. Simultaneous
Significance Test
|
No |
Indicator |
Original Sample |
Sample Means |
Standard Deviation |
t-statistics |
P-value |
|
H5 |
EA àKP àMN |
0.405 |
0.412 |
0.138 |
0.2642 |
0.000 |
Source:
Processed primary data, 2022
The table above shows the path coefficient
that relates the indirect influence of event attendance on interest to repeat
visits with tourist satisfaction as a mediating variable, With the results of
the mediation test as follows:
|
Hypothesis 5 |
: |
The effect of event
attendees on intention to revisit
through Satisfaction |
|
Results |
: |
Partial
hypothesis testing shows the t-statistic value of the independent variable event
attendance
on the
dependent variable interest in repeat visits of 1,620 < 1.9 8 and the
t-statistic value of the event attendance independent variable on the Satisfaction intervening
variable of 19.512 > 1.9 8. Simultaneous
hypothesis testing shows the t-statistic value of the independent variable event
attendance
on the dependent variable interest in repeat visits through the
intervening variable Satisfaction of 2.463 > 1.96 with a significance value of 0.007
<0.05. |
|
Conclusion |
: |
Based on the
calculation results above, hypothesis 5 is accepted. There is a significant
effect of event attendance on the intention to return through Satisfaction. |
The
Effect of Motivation on Event Attendance
The study results show that the first hypothesis, which states that tourist
motivation positively and significantly affects attendance at events, is
accepted. This means that tourists who have high motivation want to attend the
Branjangan Culture Event in Branjang Village, Semarang Regency.
The variables of
tourist motivation in this study are measured by four dimensions: event
enthusiasts, hang-around, novelty seekers and nature seekers. The event
enthusiasts' dimension is measured by 2 indicators, namely the urge to like the
atmosphere of the Cultural Exhibition event and the urge to socialize with
fellow event enthusiasts. Two indicators measure the hang-around dimension:
encouragement to enjoy the Branjangan Culture Event with family/friends and to
take advantage of free time. The third dimension is novelty seekers, namely the
desire to find the true meaning of an event, measured by three indicators: the
desire to learn/increase knowledge about the event, the desire to experience
attending the event, and the desire to see a new place or atmosphere. At the
same time, the dimension of nature lovers is measured in 2 dimensions, namely
the urge to appreciate the natural environment where the event is held and the
desire to be close to the rural natural
environment where the Branjangan Culture Event was held.
The results
showed that the visitors to the Branjangan Cultural Exhibition gave strong
scores in the novelty seekers and nature seekers dimensions, meaning that the visitors
to the Branjangan Cultural Exhibition agreed that their strong motivation for
coming to the Branjangan Cultural Exhibition was to seek meaning and enjoy the
natural atmosphere of the countryside.
In the novelty
seekers dimension, the most dominant indicator is the urge to learn and seek
new knowledge related to the Branjangan Culture Event. As well as indicators of
the dimension of nature seekers, especially the desire to be closer to the
rural atmosphere where the Branjangan Culture Event occurs.
For attendance at
the event to increase, tourist motivation must be fulfilled through
strengthening aspects of fulfilling novelty seekers, namely how visitors can
learn and get to know more so they gain knowledge about the cultural title
event presented in the Branjang Village and also strengthen village-style
offerings to fulfil the wishes of nature seekers.
Such a statement conveys that visitors participate in events mainly
because they have a special motivation or interest in the products, events,
historical heritage, or celebrations of the traditions presented. However,
there is some degree of variation in their motivations (Kim & Jang, 2016). The results of the research
support previous research conducted (Sayangbatti
& Baiquni, 2013) in which the results of
previous research stated that tourist motivation had a positive and significant
effect on visiting decisions (event attendance ).
The Effect of Event
Attendance on Visiting Satisfaction
The study results show that the
second hypothesis, which states that event attendance positively and
significantly affects visitor satisfaction, is accepted. This means that the
more tourists who attend and enjoy the event that takes place, the more
Satisfaction of visitors to the Brajnangan Culture title will increase.
event attendance variable is measured
in 4 indicators including the importance of attending events, attending events
is fun, attending events is interesting, and attending events makes you more
familiar with the Branjangan Culture Event.
The presence of someone directly is important in an event to participate and experience
the atmosphere of an event (Maeng et al., 2016). In
addition to being physically present, attending an event also provides the
benefit of social cohesion, which allows visitors to meet, interact and share
views with other visitors and the local community through ethnic, linguistic,
religious and historical ties.
The study of event attendance
is a key factor in designing events. Furthermore, the most powerful
indicator in event attendance is the fourth indicator, namely the importance of
attending an event in terms of getting to know Being present at the Cultural
Event made me more familiar with Branjang Village and the statement that attending
an event is a pleasant thing for visitors and being present at the event make
interesting things for visitors. In order to increase Satisfaction, visitors
who attend are expected to be presented with a pleasant and interesting
atmosphere for visitors so that they can feel Satisfaction with the event.
This research
aligns with previous research (Whitfield
et al., 2012), which stated that event
attendance would affect visitor satisfaction at an event.
The
Influence of Ettandenace Events on Interest in Repeat Visits
The study results show that the third hypothesis, which states that event attendance
has a positive and significant effect on the intention to repeat visits, is
rejected. This means that more than event attendance is required to
automatically affect interest in revisiting to attend the Branjangan Culture
Event.
Three indicators measured interest in repeat visits in this study, namely
wanting to visit the Cultural Exhibition again in the future, being willing to
advise others to come to the upcoming Cultural Exhibition and being willing to
prepare time and funds to return to the upcoming Cultural Exhibition. Come.
The strongest indicators are the first and second indicators, namely
wanting to visit the Cultural Exhibition event again and being willing to
suggest other people come to the Cultural Exhibition event in the future. For interest
in repeat visits to be influenced by attendance at the event, it needs to be
strengthened by other factors that will cause this indicator to increase, so
visitors who attend the event must be given the event experience.
This research aligns with research (Diliani
& Widayanto, 2020) who
confirmed that attendance would encourage someone to revisit an event.
The
Effect of Satisfaction on Interest in Repeat Visits
The study
results show that the fourth hypothesis, which states that visitor satisfaction
has a positive and significant effect on the intention to return to the event
is accepted. This means that visitors who are satisfied with the experience of
the event and are bound by their feelings about that destination will be
interested in visiting again for the next Branjangan Culture event.
Four indicators
measured visitor satisfaction in this study: attending the Cultural Exhibition
is the right decision, feeling satisfied with the Cultural Exhibition event,
the Cultural Exhibition is an interesting event for visitors, and will tell
people that the Cultural Exhibition is interesting.
The study
results show that the third indicator has the strongest satisfaction score
because the Branjangan Culture Exhibition is an interesting event. Followed by
indicators of praising and being willing to tell this event to others, feeling
satisfied because the right decision was the right one to come to the event.
In this study,
interest in revisiting was measured by three indicators: wanting to visit the
Cultural Exhibition again in the future, being willing to advise others to come
to the upcoming Cultural Exhibition and being willing to prepare time and funds
to come back to the Cultural Exhibition. will come. The indicator with the
highest score is the first indicator, namely the willingness of visitors to
return to cultural events in the future.
This research is
in line with research (Keliwar
& Nurcahyo, 2015) which states that event
visitor satisfaction will encourage someone to return to the next event.
Satisfaction Mediates the Effect of Event Attendance on
Repeat Interests
The study results show that the fifth
hypothesis states that there is a mediation of Satisfaction in the effect of
event attendance on repeat visit intentions. This means that visitors are
willing to repeat themselves at future events, so if they are present, they
must feel satisfied with the Semarang Regency Branjangan Culture Event. This is
in line with research on the impact of event satisfaction on the intention to
return following research (Wirata,
2020) which states aspects of public Satisfaction
as end evaluations of physical Satisfaction with physical conditions and social
Satisfaction. So, event visitor satisfaction will lead to their closeness to
the physical places visited and spur interest in visiting the event again.
Previous
research has explained that the intention to revisit is a type of purchase
intention, in which consumers will continue to use the product again in the
future and maintain the frequency of consumption (Julyanthry et al., 2022). In the context
of tourism, it is seen as the result of a tourist's evaluation of a tour
(Burton, 2003). It defines the intention to revisit as a desire to revisit the
same tourist attraction (Syarifuddin & Priyanto, 2020).
Interest
in visiting again can be equated with a visitor's interest in staying in the
same hotel on a subsequent visit to a place (Hidayanti & Masyhudi, 2020). When tourists
get more Satisfaction or pleasure from an experience than their expectations,
they will tend to plan to return to the same destination again.
The results of
this study do not support previous research conducted in which the results of
previous studies stated that event attendance had a positive and significant
effect on the intention to return (Keliwar
& Nurcahyo, 2015).
CONCLUSION
Conclusion Based
on the results and previous discussion, the following conclusions can be drawn:
1) The first hypothesis is accepted, which means that there is influence, this
means that there is a need for tourist motivation so that the wider community
is willing to attend (event attendance) in the Branjangan cultural title. 2)
Hypothesis 2 is accepted, which means it is influential; the community
attending events (event attendance) will contribute to visitor satisfaction
with the Branjangan Culture Title. 3) Hypothesis 3 is rejected, which means it
has no effect, this means that event attendance has no effect in increasing the
public's interest in revisiting the next Branjangan Culture Event. 4)
Hypothesis 4 is accepted, which means that it is influential; the more visitors
feel Satisfaction with the event, the more it will increase the public's
interest in visiting the Branjangan Culture Exhibition again. 5) The fifth
hypothesis is accepted, meaning that there is mediation, which means that event
attendance will affect their Satisfaction. Visitors who feel Satisfaction will
impact their interest in the upcoming Branjangan Culture Event.
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